Terms and Conditions

Arrival & Departure
All terms are per week, 4pm Saturday to 10am Saturday. Upon departure you are requested to leave everything in a clean and tidy condition, leaving the property as you found it.

Booking Confirmation
A contract shall come into existence if and when we accept the booking in writing. Bookings will be confirmed upon receipt of 25% of the accommodation rental. You will then become responsible for the total price as advertised. (see price guide) The deposit is non-returnable in the event of a later cancellation.

Payment of Balance
The balance is due and payable by you not later than 8 weeks before the holiday commencement date. For bookings made within 8 weeks of the start of the holiday you are required to pay the full price as detailed on the price guide before the booking will be confirmed. In the event of this balance not being received in time, we reserve the right to cancel the holiday without further notice and without any refund of deposit.

Cancellation
So long as written notice of cancellation is received not less than 8 weeks before the commencement of the holiday, you will not be liable to the outstanding balance. However, if cancellation is notified within 8 weeks of the holiday commencement date, you will be liable to pay the full balance unless we are successful in re-letting the holiday. We advise our guests to take out holiday cancellation insurance.

Availability
Should any of the properties not be available due to circumstances outwith our control, (for example fire, theft or damage) we cannot guarantee to provide alternative accommodation, in which case all sums will be returned to you in full but you will have no claim against us.

Number in your party
Under no circumstances may more than the maximum number of persons (Glenmore House - 8 persons; Otter Lodge - 6 persons; Glenmore Cottage - 4 persons) occupy the property. We reserve the right to cancel the contract, without a refund of sums paid, should this condition not be observed.

Dogs
Dogs are welcome. Due to the very high standard of our properties we reserve the right to limit the number to one dog per property per week. We would be grateful if guests would bring their pet's bedding and feeding bowls, and that they ensure the garden is clean before departure.

Breakages
Any items found to be missing or broken will be paid for by you, as will any damage to the fabric (reasonable wear and tear excepted). We ask that any damage or breakage be reported immediately to ensure we can replace or repair the item as soon as possible.